Frequently Asked Questions About NeoGen Treatment

NeoGen utilizes medical-grade nitrogen gas to generate controlled pulses of plasma energy. This advanced technology delivers intense thermal energy without damaging the skin's surface.

When the thermal plasma energy contacts the skin, it causes an immediate contraction, creating an instant tightening effect. This energy penetrates to the dermis—the thick protective layer of skin made up of fibrous and elastic tissue that provides strength, flexibility, and protection.

The controlled thermal disruption stimulates a natural wound repair response that actively rebuilds essential components like collagen and elastin which deteriorate as we age. This resurfacing process results in improved tone and texture, with the skin complexion becoming more uniform and naturally healthier within days of treatment.

The outcome is a fully regenerated skin outer layer with continued collagen production for up to 12 months, effectively remodeling the skin's architecture from within.

Unlike lasers and other technologies, NeoGen treats the whole skin architecture without leaving islands of untreated skin. The treatment thickens the skin rather than thinning it, and doesn't require eye protection when treating the delicate eye area. NeoGen is also unique in its ability to deliver results comparable to fully ablative CO₂ treatments but with significantly less downtime and fewer post-treatment complications.

NeoGen offers several unique advantages:

• Clinically Proven Technology with over 300,000 treatments performed worldwide
• Transformational Results comparable to CO₂ fully ablative treatments but with only 50% of the downtime
• Whole Architecture Treatment that regenerates the entire skin surface with no untreated islands
• Safe for Delicate Areas including the eye area, without requiring eye protection
• Non-Invasive Approach with no puncture wounds, ablations, charring, or bleeding
• Natural Dressing Effect where treated epidermis provides protection and accelerated healing

Stage 1: Skin Tightening - Occurs when heat contacts the skin, causing immediate tissue contraction. Ideal for wrinkles, eyelid lifting, loose skin, and pore reduction.

Stage 2: Skin Resurfacing - After initial contact, the epidermis creates a natural protective barrier. As healing progresses, old epidermis is shed and replaced with healthier skin. Excellent for sun damage, acne scarring, and skin lesions.

Stage 3: Skin Regeneration - The controlled thermal disruption stimulates collagen, elastin, and connective tissues while creating new blood vessels. Perfect for treating acne scarring, pore reduction, pigmentation, and wrinkles.

NeoGen can be adapted for most skin types. Lighter skin can be treated with high or low energy as there is less chance of altering pigmentation. Due to higher melanin content, darker skin is generally treated at lower energy levels to avoid discoloration effects.

During your personalised consultation, Dr. Ward or a member of her clinical team will carefully assess your skin type, concerns, and goals to recommend the most appropriate treatment protocol for your unique needs. This customised approach ensures optimal results while prioritising your skin's health and safety

For Eye Rejuvenation:
NeoGen treatments tighten the skin under the eyes by heating deeper layers, encouraging cell turnover and collagen production for younger-looking skin. The entire eyelid can be treated without eye protection, reducing pigmentation, puffiness, and wrinkles with minimal downtime.

For Lines & Wrinkles:
The thermal energy causes immediate tissue contraction and disrupts deeper skin layers, stimulating a natural wound repair response that remodels the skin and smooths wrinkles. Continued collagen production for up to 12 months results in sustainable improvement.

For Sun Damage & Pigmentation:
NeoGen stimulates skin resurfacing by triggering a natural healing response. The treated skin remains intact before gradually peeling away, removing pigmentation and sun damage as it sheds to reveal newly formed skin underneath.

Following a low-energy treatment, you can typically resume normal activities within two days—many of our clients schedule treatments on Friday afternoons and return to work on Monday looking refreshed. The treatment area may show initial redness for 24-48 hours, followed by gentle peeling over 3-4 days.

Initial improvements become visible within 3-5 days, with continued enhancement for up to a year as collagen production increases. Dr. Ward's team provides comprehensive aftercare guidance and support to ensure optimal results from your treatment.